The short version
SOCi sells AI agents for local search, social and reviews to multi-location brands in finance, restaurants, franchises, property management, retail and healthcare. Its review agent works across Google, Yelp, Facebook and more, and replies under approval rules the brand sets.
ReplyChamp only replies to Google reviews. It drafts a reply to each new review in your voice, for $7 per location per month, and you can sign up yourself in a few minutes.
SOCi vs ReplyChamp at a glance
| SOCi | ReplyChamp | |
|---|---|---|
| What it is | AI agents for local search, social and reviews, plus local pages, ads and surveys | A Google review reply tool |
| Pricing | Custom quote, priced by location and by agent. No free trial | $7 per location per month, or $70 per year. First 10 replies free |
| Getting started | Demo and custom quote | Sign in with Google and connect your profile yourself |
| Review sites | Google, Yelp, Facebook, TripAdvisor and more | Google only |
| AI replies | You set the approval rules, from approving every reply to replies sent on their own with exceptions sent to your team | Every draft waits for you until you’ve approved 10. Health, safety, legal and refund reviews always wait |
| Built for | Multi-location brands with hundreds or thousands of locations | Owners who look after their own Google profile |
SOCi details are from soci.ai, checked on October 31, 2026. SOCi changes its products and plans, so check their site for the latest. SOCiis a trademark of its owner, and ReplyChamp isn't affiliated with SOCi.
When SOCi is the better choice
- You manage hundreds of locations and want AI to handle search, social and reviews for all of them.
- You want approval rules and escalation set centrally for a large team.
- You need Yelp, Facebook and TripAdvisor reviews alongside Google.
If that's you, SOCi is built for your scale. Book the demo and get the quote in writing.
When ReplyChamp is the better choice
- You own one or a few locations and answer your own reviews.
- You want to start today, without a demo or a quote.
- You want replies that sound like you, with the hard ones held for you.
- You want to pay $7 a month for each location and cancel any time.
Questions to ask on a SOCi demo
If you book a demo, these questions will tell you most of what you need in one call:
- What will I pay per month, in writing, for my locations and agents?
- How long is the contract, and how do I cancel?
- Which reviews always go to a person, whatever my rules? Health, safety and legal threats should be on that list.
- Which parts would I actually use? If the answer is only replies, a reply tool is the cheaper fit.
Still comparing? See our list of Birdeye competitors, the Yext comparison and the Reputation comparison.
Common questions
How much does SOCi cost?
SOCi doesn’t publish prices. Its pricing page asks you to request a custom quote and says pricing is by location and by agent. It doesn’t offer a free trial.
Is SOCi good for a small business?
SOCi says it serves enterprises that manage hundreds or thousands of locations. A business with one or two locations will usually be better served by a smaller tool.
Is there a cheaper alternative to SOCi for review replies?
If what you mainly need is replies to your Google reviews, yes. ReplyChamp drafts and posts Google review replies in your voice for $7 per location per month, or $70 per year, with 10 free replies first.
Can SOCi reply to reviews automatically?
Yes. Its website says brands choose the approval rules, from approving every reply to letting replies go out on their own with exceptions sent to the team.
Can I try ReplyChamp before paying?
Yes. Your first 10 replies are free and no credit card is needed. You can also try the public demo with a made-up café without signing in.
Your first 10 replies are free
No credit card. Then $7 per location per month, or $70 per year. See pricing.
Start free