You’re looking at a demo with a made-up café. Nothing here is real. Start your free 7-day trial — no card needed.
Start free trialDashboard
Open inbox →All reviews
Every review across 2 locations.
Did replying help?
Rating changes measured from the moment your reply went live.
- Natalie Brooks2★→4★
- Megan Shaw3★→5★
What people keep saying
Themes across your review text, and whether each one is growing or fading as a share of recent reviews.
Bloom Coffee Roasters (Alder St)
Customers love the coffee and the team, and the baking gets regular mentions. The recurring complaints are waits at busy times and workspace basics like outlets and wifi.
Raised as problems
- Outlets and wifiNew2 · 10%
“the wifi kept dropping”
- Waits at busy timesNew2 · 10%
“Waited almost 20 minutes for two lattes”
Praised
- Coffee qualityFading8 · 38%
“Best espresso on Alder Street”
- Friendly, welcoming staffFading7 · 33%
“the staff are always cheerful”
- Pastries and bakingNew4 · 19%
“The cardamom bun is unreal”
21 reviews analyzed · 5m ago
Bloom Coffee Roasters (Riverside)
People come for the river view and the friendly team. Order mix-ups and a crowded lunchtime are the main things holding the rating back.
Raised as problems
- Crowded and noisy at peak times2 · 13%
“Music was too loud to have a conversation”
- Order mix-ups2 · 13%
“my oat milk latte came out with regular milk”
Praised
- Friendly staff4 · 27%
“The staff always ask how the book is going”
- View and atmosphere4 · 27%
“Gorgeous new spot by the river”
15 reviews analyzed · 5m ago
Worth a follow-up
Unhappy customers you’ve already replied to whose rating hasn’t moved. A direct, personal follow-up outside of Google is what usually changes someone’s mind — never offer anything in exchange for a better rating.
4 negative reviews have no reply yet — start there.
Review them